All questions related to your profile and managing it

• How can I change my password? 416
• I play in several clubs, can I have a single login? 256
• I have a single account across several clubs, how do I choose which club to display? 199
• A family member wants to become a member, can I add them? 149
• How do I book for a family member? 8
• I've lost my password. How can I recover it? 229
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 7
• How do I change the site language? 10
• How do I set my personal access code? 7
• My data: download, leave the club, delete my account 2
• How do I become a club member online? 5

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 364
• How can I make a booking 929
• How can I book with a guest? 243
• How can I edit a booking? 188
• How can I delete a booking? 285
• All courts are occupied. Can I join the waiting list? 73
• What payment methods are available to me for a booking? 95
• How to create an open booking 43
• How to join an open match 28
• Where can I find the court access code (door code)? 7
• How do I withdraw from an open match? 10
• How do I view my booking history? 5
• How do I see the weekly schedule? 9
• How do I find and book at another club? 5

How do I register for a camp or a school?

• Sign up for a tennis lesson 91

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 5
• How do I pay for a booking with my wallet? 5
• How do I split the payment with my partner? 3
• How do I use my restaurant vouchers? 4
• How do I view and pay my invoices? 5
• How do I download my certificates? 7
• How do I send money from my wallet to another member? 5

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 3
• How do I join my club's WhatsApp groups? 4
• How do I take part in the Défi-Plugin (challenge tournament)? 2

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 7
• How do I install the Plugin.ch mobile app? 6
• How do I choose the notifications I receive on my phone? 9
• Where can I find the messages sent by my club? 7

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 2
• The administration home page 4

• Manage access 43
• Manage membership cards 24
• Manage clubhouse 10
• Manage restaurant credit 13
• Manage email sending 13
• Manage invoicing 9
• Manage member groups 13
• Manage registrations 11
• Manage special days 8
• Manage offers 14
• Manage online payments 11
• Manage billing regions 7
• Manage the club manager 7
• Manage challenge tournaments 10
• Manage RFID validation 18
• Manage general settings 7
• Setting up the accounts (general ledger) 1
• Configure EBICS: connect Plugin.ch to your bank 4
• Gate access log 4
• Manage multiple buildings 6

• Create a new court 16
• Manage court groups 27
• Manage booking periods 31
• Manage court usage 24
• List, edit, or delete a court 13
• Manage sports 5
• Close courts 7

• Create a new season 20
• Edit or delete a season 16
• Open the winter season by copying last season 5
• Link a sport to a season 1

• Manage recurrence authorizations 19
• Manage restrictions 18
• Manage subscription type 33
• Create booking prices: per session or per season 4
• Check rates with the rate grid 8
• Manage non-member and pay-as-you-go deductions 5
• Booking without a subscription: the guest subscription 2

• Create an item 16
• Assign an item to a member 12
• Edit or delete an item 10
• Delete an item assigned to a member 10
• Import linked items from Excel 4

• Display the member list 25
• Create a new member 35
• View a member's detailed information 15
• Display a member's operational data 13
• Manage member subscriptions 12
• Import member data 7
• Print member cards 8
• Print and export the member list 10
• Charge an item to a member or a group 13
• Link a member to a group 10
• Edit and delete a member 12
• Search for a member 11
• Managing duplicates: merging two profiles 6
• Managing units to be deducted: personalised hours and non-members 3
• Manage Swiss Tennis licenses 1
• Topping up a member's wallet 3
• Find and reactivate a removed member 2
• Issue a certificate for a member 7
• Managing families 2
• Handling erasure requests (GDPR) 1

• Add a new sponsor 18
• Invoice sponsors 20
• Re-invoice sponsors 13

• Assign and remove a role 12
• Roles and access: create and edit a role 16

• Activating the Lessons module 23
• Creating lesson items 14
• Create, edit, and delete a lesson 13
• Manage lesson groups 12
• Manage lesson enrollments 20
• Prerequisite 23
• Invoice and reminder texts 9
• Teachers' schedule 5
• Grouped payments of registrations (basket) 6
• Change the rate of a registration 5
• Copy a lesson for the next season 4

• Complete management of equipment rental 18

• Find old invoice groups (archives) 13
• Invoice considerations and display 11
• Create invoices 22
• Send invoices by email 15
• Manage payment reminders 10
• Print invoices 7
• List and search invoices 10
• Edit and delete invoices 14
• Invoicing a membership fee or an item: what's the difference? 8
• Automatic reminders for e-mail invoices 8
• Keeping the accounts with the general ledger 5
• Manage family discounts 6
• Import accounts from Excel 5
• Carry an overpayment over to the next invoice 9
• How invoice dates are calculated 4

• List of bank payments 15
• Processing via bank files 11
• Process a manual payment 12

• Process installments 14

• Managing bookings in the schedule 45
• Configure and use open matches 24
• Manage the set times 3
• Create a promo code and use it 2
• Refund a fixed-hour session that was released and taken again 4
• Moving a booking and creating a recurrence in the schedule 0
• Creating and managing recurrences 1
• The weekly view and the all-sports view 4
• The cash journal and the history of a booking 3
• Manage cash register prices 8
• Offering items with a booking 7
• Deleted bookings and deletion records 9
• Replace a player on a fixed hour 2
• A fixed hour cannot be added: nothing is displayed 4

• Manage automatic emails 22
• Sending bulk emails 13
• Manage messages 16
• History of sent emails 11
• Writing an e-mail with the editor 7
• Birthday and inactive member e-mails 9

• Manage challenge tournaments 8

• Enable partner search 21

• The statistics dashboard 8
• Invoicing bookings from the statistics 3

• Access the program 22
• Booking by a member 34

• Creating and configuring a lesson 21
• Sign up for a tennis lesson 22
• Managing registrations (administrator) 16
• Managing groups and the schedule 12
• Tennis lesson invoicing 14
• Invoicing check and Youth and Sport export 7

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 4
• Adding and editing an employee 1
• Special cases: minor salary, young people, pensioners, LPP 3
• Running the monthly payroll 6
• Entering a compensated absence (army, maternity, illness, accident) 3
• The 13th salary and holidays for hourly employees 3
• Paying salaries and reconciling them with the bank 1
• Correcting an approved payslip 6
• Salary certificates and annual lists 2

You'll find all the questions about booking without an account

• How can I book if I don't have an account 849
• Where can I find available courts in my area? 114
• How can I edit/cancel my booking if I don't have an account? 135